Payment policy

Available payment choices

The booking review shows the payment methods currently available for the selected trip. Options may include online card payment through Stripe, payment directly to the driver, and Cabcharge payment to the driver. The selected method is shown again before submission.

A non-cash payment surcharge of up to 5% (incl. GST) may apply. It applies only to website-processed card payments; the exact amount is disclosed before you authorise anything, and no website surcharge is added to Pay to Driver or Cabcharge/TTSS.

Online card authorization

For eligible online bookings, the payment review shows the formula-based ride-fare estimate, any configured online card surcharge and its percentage, and the exact total Stripe will authorize. The authorization reserves that exact amount and is captured when the submitted ride is marked completed; it is not silently repriced later.

Because card authorizations are time-limited, online payment is available only for pickups within the next six days. For a later pickup, choose Pay to Driver or Cabcharge. Your bank may display an authorization as pending and controls how quickly a released authorization disappears.

Pay to driver and Cabcharge

When Pay to Driver is selected, payment is made directly to the driver or operator at the end of the trip. When Cabcharge is selected, the Cabcharge card or account is presented to the driver or operator. The website does not process those driver-side payments. No website online-payment surcharge is added to Pay to Driver or Cabcharge. This statement does not exclude another lawful, separately disclosed driver or operator charge.

Amount and fare changes

Before secure checkout, the website distinguishes Estimated ride fare, any applicable Online card surcharge with its configured percentage, and Amount authorized online. Stripe authorizes the exact disclosed total, not a range. The accepted amount settles the submitted booking inputs.

A pricing-related customer change requires cancellation or release and a newly disclosed authorization, or an explicit post-capture payment/refund adjustment. General admin setting changes never alter a stored booking snapshot.

Cancellation, failed payment, and release

If an eligible booking is cancelled before capture, the website requests cancellation or release of the Stripe authorization. Dispatch may reject a request if payment cannot be authorized. If capture fails, the booking record identifies the failure for follow-up. Refund and cancellation rights are explained on the dedicated Refund and Cancellation policy pages.

Payment security and questions

Stripe hosts secure online checkout and handles card details; this website does not store full card numbers. Contact harisabdulmalik944@gmail.com or 1300 046 956 with your booking reference if you have a payment question or believe an incorrect website charge occurred.