Refund policy

Refund policy

If an online card authorization has not been captured, we request release or cancellation through Stripe. Your card issuer or bank controls how quickly the pending authorization disappears.

A full captured-payment refund returns the remaining ride-fare payment and its remaining website online-payment surcharge. A partial ride-fare adjustment includes the corresponding surcharge reduction, calculated cumulatively to avoid rounding drift. Pay-to-driver fares and externally handled Cabcharge payments are settled with the driver or operator, so their refund or adjustment is handled with them. Manual Stripe refunds whose ride-fare and surcharge allocation cannot be verified are flagged for reconciliation.

How to request a refund

Email harisabdulmalik944@gmail.com or call 1300 046 956 with your booking reference, the trip date, and a short description. We review valid website refund requests and respond by email.